PRIDENJOY / Support

Return Request

Received the wrong item or need to return your order? Submit the form below. Our team reviews every request manually within 2 business days.

Please read our Return & Exchange Policy before submitting.

Contact Information

Full Name * Email Address *

Order Details Order Number * Found in your order confirmation email (without #)

Issue Details Return Reason * Describe the Issue *

Unboxing Video Evidence

An unboxing video is required. It must show the package opened continuously start to finish — uncut, from sealed box to item reveal.

Upload your video to Google Drive
Right-click the file → Share → “Anyone with the link can view”
Paste the shareable link below

Google Drive Video Link * Make sure sharing is set to public (anyone with the link)

Preferred Resolution

🎁 Store Credit A gift card for the item value, usable on any future PRIDENJOY order. 📦 Exchange Return the wrong item and receive the correct one shipped to you.

I confirm the video shows an unboxing of a fully unopened package, the item is unworn and unused, and I have read and agree to the Return & Exchange Policy.

Request Submitted